Shipping policy

Effective Date: 15 July 2026

Thank you for shopping with NUUN COLLECTIVE PTE LTD. We are committed to delivering your order safely and efficiently. Please review our shipping policy below before placing your order.

1. Delivery Coverage

NUUN COLLECTIVE PTE LTD currently delivers within Singapore only.

At this time, we do not offer international shipping.

2. Order Processing

Orders are processed within 2–4 business days after payment has been successfully received.

Orders placed on weekends or public holidays will be processed on the next business day.

During peak periods, promotional campaigns, or festive seasons, processing times may be longer. We appreciate your patience and understanding.

3. Delivery Time

Once your order has been dispatched, estimated delivery is typically within 1–4 business days.

Delivery times are estimates only and may vary depending on the courier’s schedule, weather conditions, public holidays, or other unforeseen circumstances.

4. Shipping Fees

Shipping charges will be calculated and displayed during checkout before payment is completed.

Any promotional free shipping offers will be subject to the terms stated during the promotion.

5. Delivery Address

Customers are responsible for ensuring that the delivery address provided during checkout is complete and accurate.

NUUN COLLECTIVE PTE LTD is not responsible for delays, failed deliveries, or additional charges resulting from incorrect or incomplete delivery information.

If an order is returned due to an incorrect address or failed delivery, additional delivery charges may apply for re-delivery.

6. Failed Delivery Attempts

If a delivery cannot be completed due to the recipient’s unavailability or incorrect delivery information, the courier may attempt re-delivery or return the parcel to us.

Any additional courier charges incurred for re-delivery will be borne by the customer.

7. Order Tracking

Where available, a tracking number will be provided once your order has been dispatched.

Customers may use the tracking information to monitor the delivery status directly with the courier.

8. Risk of Loss

Ownership and risk of loss pass to the customer once the order has been successfully delivered to the shipping address provided during checkout.

If you believe your parcel has been lost or delivered incorrectly, please contact us promptly. While NUUN COLLECTIVE PTE LTD will assist in liaising with the courier where possible, we cannot guarantee the outcome of courier investigations.